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Alerts tell you something fired. Issues tell you what is wrong. Open Issues is one board of every problem currently affecting production, kept current by Ordyn.

What an issue is

An issue is a real, measured impact. Ordyn opens one when an investigation finds a query-backed signal that something is wrong, whether that came from an Auto Monitor, an existing alert, or an investigation someone asked for. Alerts that share a cause roll up into one issue. Each issue has:
  • A title and summary in plain language, updated as Ordyn learns more.
  • Impact, measured by a live query against your telemetry, shown as a chart.
  • Episodes, the windows of time the impact was actually happening.
  • Links to the alerts, investigations, pull requests, and deploys involved. A PR is marked as having caused the issue or fixed it.
  • Citations. Hover any claim to see the query snapshot behind it, or click through to run it yourself.

How issues close

Ordyn keeps watching each open issue and re-runs its impact query on an interval. An issue resolves as: If the impact comes back after recovery, Ordyn reopens the issue rather than opening a new one.

What you can do

From an issue’s page:
  • Dismiss it.
  • Extend its expiration.
  • Ask Ordyn to re-check it now.
Everything else is Ordyn’s job. You can search open and resolved issues from the board.